Privacy Policy

Last Revised: 23 October 2025

This Privacy Policy complies with the New Zealand Privacy Act 2020 and outlines how Jkraftz-AI collects, uses, stores, and protects your personal information.

1. Information We Collect (Privacy Act 2020 Compliance)

In accordance with Information Privacy Principles 1–4, we collect personal information that is necessary for our AI services:

• Information you provide: Account registration details (name, email, company information); Data inputs to our AI systems; Communications with our support team; Payment and billing information
• Information automatically collected: Website usage data (pages visited, time spent, browser type); System logs and technical data; AI interaction logs for service improvement

2. How We Use Your Information

• Provide and improve our AI Services
• Customize AI solutions for your specific needs
• Communicate about Services, updates, and support
• Process payments and maintain accounts
• Comply with legal obligations

AI Model Training: Anonymous, aggregated data may be used to improve our AI models. Proprietary or sensitive data is protected and excluded from general training. You may opt out of data usage for model improvement by contacting us.

3. Information Sharing

We may share information with: Service providers (under confidentiality agreements); Legal authorities when required; Business successors in case of merger or acquisition.

We do not: Sell personal data; Share proprietary business data without explicit consent; Use customer data for competing services.

4. Data Security (Information Privacy Principles 5 & 11)

• Encryption for data transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices

5. Data Retention

• Account information is retained while your account is active
• AI interaction logs are typically retained for 24 months
• You may request deletion of your data (subject to legal and operational requirements)
• Backup systems may retain data longer for disaster recovery

6. Your Rights Under the Privacy Act 2020

• Access your personal information we hold
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to requirements)
• Object to certain uses of your data
• Receive a copy of your data in a portable format
• Complain to the Privacy Commissioner if you believe we breached your privacy

To exercise these rights: contact privacy@jkraftz-ai.co.nz or the Office of the Privacy Commissioner at privacy.org.nz / 0800 803 909.

7. International Data Transfers

Data may be processed in countries other than New Zealand. We ensure appropriate safeguards are in place for international transfers.

8. Changes to This Policy

We will notify users of significant changes to this Privacy Policy via email or website notice.

9. Contact Information

For privacy-related inquiries, contact us at privacy@jkraftz-ai.co.nz.